Refund policy

REFUND POLICY (SPECIAL ORDER ITEMS)

Items marked as "SPECIAL ORDER" and non-stock items ordered in are non-returnable.

REFUND POLICY (RETURNS)

We will arrange and pay for the collection of items incorrectly dispatched. If you order the wrong items you can either return them at your expense or alternatively we can arrange for collection and bill you for it (Currently £9.95 per 30kg Parcel to UK Mainland Destinations & £13.95 to Highlands & Offshore destinations). WE DO NOT OFFER FREE RETURNS.
Upon receipt we will refund, by the original method, the purchase price minus the original Delivery Charge and the Packing & Packaging Cost (£6.99 for each 30kg Parcel to UK Mainland Destinations & £13.99 to Highlands & Offshore Destinations). For PayPal transactions please see the paragraph below "REFUND POLICY (PAYPAL TRANSACTIONS)"
Incomplete Boxes or Boxes with used items are non-returnable. Returns will only be accepted with authorisation & a completed Returns Label. You must contact us for a Returns Label & authorisation prior to sending back any items. You can also Download and Print a Returns Label by clicking here. Items sent back without authorisation may not be accepted.

REFUND POLICY (RETURN & REPLACEMENT SERVICE)

If you order the incorrect items you can return them to us for a Credit or a replacement. If you require a replacement there will be a delivery charge of £6.99 + VAT per parcel.

If you order the incorrect items and require us to send replacements and collect the incorrectly ordered items, this will be charged at £17.95. This includes the sending of the new items and collection and return of the incorrectly ordered items. Upon return we will issue a Credit Note for the cost of the original items minus any applicable re-stocking charge (see RE-STOCKING CHARGES in the section further down) and the original cost to us to dispatch the items of £6.99 per parcel.

REFUND POLICY (UNDELIVERABLE ITEMS, ITEMS NOT CALLED FOR & REFUSED DELIVERIES)

Items that are returned to us either because:

i. You have not been in to accept the delivery, due to any reason and have not collected them as directed from the delivery depot or post office.

ii. You have not rearranged delivery after a failed delivery attempt.

iii. You have refused the delivery.

iv. You have given an incorrect address and the items have been returned to us.

v. You have given us incorrect information or are unable to accept the delivery at the delivery location.

In case of any of the above, the cost of sending your order (£6.99 + VAT for each 30kg Parcel to UK Mainland Destinations, £13.95 to Highlands & Offshore Destinations & £85 + VAT for Pallets) will be deducted from any refund as well as the costs incurred in the return to us (£10.95 + VAT for each 30kg Parcel to UK Mainland Destinations, £19.95 to Highlands & Offshore Destinations & £85 + VAT for Pallets) plus any applicable restocking fees. If you wish for the order to be sent out to you again then you will need to pay for the redelivery which is £6.99 + VAT per Parcel (up to 30kg) or £85 + VAT for a Pallet. If you do not require the order then we will place a credit on your account for the cost of the goods returned minus the return costs.

IF YOU WISH TO RETURN GOODS YOU MUST CONTACT US FOR A RETURNS NUMBER AND YOU WILL BE GIVEN THE ADDRESS DETAILS OF OUR WAREHOUSE WHERE THE GOODS MUST BE RETURNED TO. ANY RETURNS SENT TO OUR REGISTERED OFFICE WILL BE REFUNDED MINUS THE COURIER CHARGE INCURRED IN OUR RETURNING THE GOODS TO OUR WAREHOUSE.

ITEMS RETURNED MUST BE RETURNED IN A RE-SALEABLE CONDITION, THIS INCLUDES THE OUTER PACKAGING.
ITEMS MUST BE WHOLLY BOXED OR WRAPPED TO PROTECT THEIR PACKAGING.
ITEMS THAT ARE RETURNED IN A NON-RESALEABLE CONDITION WILL BE REFUNDED AT THE FULL COST PRICE (EXCLUDING POSTAGE & PACKING) MINUS 30% ON TOP OF ANY RESTOCKING CHARGES.

Please note that tems returned after 28 days are refunded at our discretion as we offer a 5-7 Year Image Stability Guarantee on our Products.

REFUND POLICY (CANCELLATIONS)

Under the UK Consumer Contracts Regulations you legally have 7 days to cancel an item or return it for credit (this does not apply to Business Sales). For your convenience we have included a link to The Consumer Contracts Regulations here.

If you wish to Cancel an Order you must email us at: sales@discounttillrolls.co.uk

If your Order has already been dispatched then you are liable for the cost of returning the items and any refund for goods will be subject to the subtraction of the original cost of the Postage & Packing (£6.99 for each 30kg Parcel to UK Mainland Destinations & £13.95 to Highlands & Offshore Destinations) PLUS the cost of the Return Postage.

Each of these are currently charged at:

£6.99 + VAT per Parcel (up to 30kg) for Orders to UK Mainland Destinations 
£13.20 + VAT per Parcel (up to 30kg) for orders to Offshore & Highlands Delivery Areas 
£14.95 + VAT per Parcel (up to 30kg) for items ordered for Saturday Delivery
£9.95 + VAT per Parcel (up to 30kg) for items ordered for a Timed Delivery

If your Order has been packed but not yet dispatched then any refund will be less our administration fee of £10 + VAT per Parcel.

Orders are entered manually onto our system and are packed very quickly. You will receive an email to tell you as soon as your Order has been processed and dispatched.

Items Cancelled or Returned must be returned in a re-saleable condition in their Original Packaging.
You must wrap or pack the items to protect the Boxes.
Items that are cancelled and returned in a non-resalable condition or with missing or partly used contents will not be refunded.

REFUND POLICY (PAYPAL TRANSACTIONS)

In March 2020 PayPal announced that they will not refund any fees that they have charged for transactions which are subsequently refunded. Any PayPal transactions that are refunded for any reason, including but not limited to returned goods, refused deliveries and errors in ordering will be subject to a charge of 3.4% + £0.20 as per PayPal's scale of charges. This amount is in addition to any other refund charges.